How to travel by train in china

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ldentification documents required to buy a train ticket

Where to buy a train ticket

• Use Foreign Permanent Resident ID cards and passports to purchase tickets through the 12306 APP website or hotline

• Self-service machines in some railway stations

  TICKETS

• Ticket office at the railway station

How to verify your identity

Log in to the 12306 website or APP and provide your name, nationality, lD number, and other information following the instructions. The system will automatically complete identity verification. Or upload a photo of the passport information page for manual verification.

• Name

• Nationality

• iD number

Take valid passports to the ticket office at the railway station for identity verificatijon

Note: Foreign travelers must complete identity verification before purchasing tickets.

How to pay for your ticket

How to change your ticket

Tickets can be changed on the 12306 website and APP, or the ticket office inside the railway station.

How to get your ticket refunded

Foreign travelers can cancel tickets on the 12306 website and APP, or the ticket office at the railway station. Service fees may be incurred depending on the time of cancellation.

Railway station entry/exit and train boarding

Foreign travelers can enter and exit the railway station through automatic or manual ticket check-in gates with the original valid identification documents used when buying tickets.

For details of relevant rules, please visit the 12306 website or APP or call China Railway customer service hotline(12306)for consultation.

Source: A GUIDE TO WORKING AND LIVING IN CHINA AS BUSINESS EXPATRIATES

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